I ordered this burl wood vase because it fits in very well in our home and is really something special. The item arrived earlier than announced, which made us really happy. The packaging was generously chosen to protect the glass. Basically, it was a good job. Nevertheless, we had something to complain about (which can always happen), but this was dealt with immediately by customer service. As the product makes a very good impression on us and the delivery went so smoothly, and the contact with customer service and the subsequent quick and uncomplicated processing were great, we can`t help but give it 5 stars! Very satisfied!